Privacy Policy

1. Introduction

win69 is committed to protecting the privacy and personal data of every player on our Platform. We understand that trust is the foundation of a good gaming relationship, and that means being completely transparent about how your information is handled — from the moment you register your win69 account to every deposit, game session, and withdrawal you make.

This Policy applies to all personal data collected through the win69 Platform, including our website, mobile interface, customer support channels, and any other services we provide. It should be read together with our Terms & Conditions, which govern your use of the Platform as a whole.

win69 operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

2. Data Controller

For the purposes of applicable data protection law, win69 is the data controller responsible for your personal data collected through the Platform. As data controller, win69 determines the purposes and means by which your personal data is processed.

If you have any questions about how win69 handles your personal data, or if you wish to exercise any of your data rights, you may contact our Data Protection Officer (DPO) at: [email protected]

3. Data We Collect

win69 collects the following categories of personal data:

3.1 Identity & Contact Data

• Full legal name
• Date of birth (for age verification — you must be 21 or older)
• Philippine mobile number
• Email address
• Residential address (province, city, barangay)
• Government-issued ID details (e.g., PhilSys ID, passport, driver's license) when required for KYC

3.2 Financial Data

• GCash or PayMaya mobile wallet number
• Bank account details (BPI, BDO, Metrobank) where used for transactions
• Deposit and withdrawal history
• Transaction amounts in Philippine Peso (₱)

3.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser
• Pages visited, game sessions played, and time spent on the Platform
• Login timestamps and session duration
• Referral source (how you found win69)

3.4 Communications Data

• Records of live chat conversations with win69 support
• Emails and messages sent to win69
• Survey responses and feedback submissions

3.5 Responsible Gaming Data

• Deposit limits, session limits, and cooling-off periods you have set
• Self-exclusion requests and status
• Responsible gaming assessments where completed

4. How We Collect Data

win69 collects your personal data through the following means:

• Direct interactions: Data you provide when registering your win69 account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Cookies, web beacons, and similar tracking technologies that collect technical and usage data as you navigate the Platform. See Section 8 for full details.
• Third-party sources: Identity verification providers, payment processors (e.g., GCash, PayMaya, BPI, BDO, Metrobank), and fraud prevention services that share data with win69 as part of our compliance obligations.
• Regulatory sources: Self-exclusion registers and watchlists maintained by PAGCOR or other relevant Philippine authorities.

5. How We Use Your Data

win69 uses your personal data for the following purposes:

Purpose	Data Used
Account registration and management	Identity, contact, and login data
Age and identity verification (KYC)	Identity data, government ID details
Processing deposits and withdrawals	Financial data, identity data
Delivering and improving games and features	Usage and technical data
Fraud prevention and AML compliance	Identity, financial, and technical data
Customer support	Identity, contact, and communications data
Sending account notifications and promotions	Contact data (with your consent)
Responsible gaming monitoring	Responsible gaming and usage data
Legal and regulatory compliance	All categories as required

win69 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or expressly consented to by you.

6. Legal Basis for Processing

win69 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to register your account, process transactions, and deliver the services you have requested from win69.
• Legal obligation: Processing required to comply with applicable laws, including PAGCOR regulations, anti-money laundering (AML) obligations, and tax reporting requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given your explicit consent. You may withdraw consent at any time by contacting support.

7. Sharing Your Data

win69 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML service providers who assist win69 in verifying your identity and complying with regulatory requirements.
• Game providers: Licensed game studios and software providers whose games are available on the win69 Platform, to the extent necessary to deliver game services.
• IT and hosting providers: Cloud infrastructure and security service providers who process data on win69's behalf under strict data processing agreements.
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government bodies where disclosure is required by law.
• Law enforcement: Philippine law enforcement agencies where win69 is legally required or permitted to disclose data in connection with a criminal investigation or legal proceeding.

All third parties with whom win69 shares personal data are required to handle that data in accordance with applicable data protection law and win69's data processing standards.

8. Cookies & Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the win69 Platform. They help us recognize your device, remember your preferences, and understand how you use our Platform so we can improve your experience.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Required?
Essential	Login sessions, security tokens, load balancing	Yes
Functional	Language preferences, game settings, UI customization	No
Analytics	Aggregate usage statistics to improve Platform performance	No
Fraud Prevention	Device fingerprinting to detect suspicious activity	Yes

8.3 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the win69 Platform. Essential and fraud-prevention cookies cannot be disabled as they are necessary for the secure operation of the Platform.

9. Data Retention

win69 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by PAGCOR and AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with Philippine AML and tax regulations.
• Communications data: Retained for up to three (3) years from the date of the communication, or longer if relevant to an ongoing dispute or investigation.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer for fraud prevention or legal purposes.

When personal data is no longer required for any lawful purpose, win69 will securely delete or anonymize it in accordance with our data disposal procedures.

10. Data Security

win69 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the win69 Platform.
• Encryption of sensitive data at rest, including financial records and government ID details.
• Role-based access controls ensuring that only authorized win69 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication (MFA) for win69 staff accessing internal systems containing personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with NPC notification requirements.

11. Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by win69:

• Right to be informed: The right to know what personal data win69 collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data win69 holds about you.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to win69's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe win69 has violated your data privacy rights.

To exercise any of these rights, please contact win69 customer support via live chat or email. win69 will respond to all data rights requests within thirty (30) days of receipt, in accordance with NPC guidelines.

12. Children's Privacy

The win69 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. win69 does not knowingly collect personal data from any person under the age of 21. If win69 becomes aware that personal data has been collected from a person under 21, that account will be immediately suspended and the data will be deleted.

If you are a parent or guardian and believe that a minor has registered on the win69 Platform, please contact our support team immediately so we can take appropriate action.

13. Third-Party Links

The win69 Platform may contain links to third-party websites or services, such as payment provider portals. win69 is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to data collected by win69 through the win69 Platform.

14. Changes to This Policy

win69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, win69 will notify registered players via their registered mobile number or email address, or by displaying a prominent notice on the Platform.

The revised Policy will take effect on the date specified in the notice. Your continued use of the win69 Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. The effective date of the current version is displayed at the top of this page.

15. Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or win69's data handling practices, please contact our Data Protection Officer:

Email: [email protected]
Live Chat: Available 24/7 on the win69 Platform

win69 aims to resolve all privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.